Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the Auto Vado website, mobile applications, and related services (together, the “Platform” or “Services”). The Platform is operated by Auto Vado Holding Limited, a company incorporated in Hong Kong (“we”, “us”, “our” or “Auto Vado Holding Limited”). By accessing or using the Platform, or by placing an order, you agree to these Terms and to the policies incorporated by reference. If you do not agree, do not use the Platform.

These Terms apply to you as a buyer (a customer or visitor). Sellers who list and sell products on the Platform are subject to a separate Seller Agreement and seller policies. Your use of certain features is also governed by our Privacy Policy, Return & Refund Policy, Community Guidelines, and any other policies or additional terms posted on the Platform, each of which is incorporated into these Terms.

1. Our Role

Auto Vado is an online marketplace that specialises in automotive and motorcycle parts and accessories and enables third-party sellers (“Sellers”) to offer and sell products to buyers.

Except where these Terms or applicable law expressly provide otherwise, Auto Vado Holding Limited is not the seller of, and not a party to, the contract of sale for products offered on the Platform. The contract of sale for each product is formed directly between you and the relevant Seller. Auto Vado Holding Limited provides the marketplace, technology, order-processing, payment-collection and related support services that allow that contract to be made and performed.

The Seller is the “trader” responsible for the products it sells, including for product descriptions, quality, safety, legality, fitment/compatibility information, intellectual-property clearance, packaging, labelling, after-sales services, warranties and statutory guarantees, and for meeting its obligations to you under applicable consumer-protection law. We display information identifying the Seller for each listing so that you know with whom you are contracting.

We do not manufacture, inspect, or take title to Sellers’ products, and (except as expressly stated) we do not guarantee the existence, quality, safety, legality, fitment, or accuracy of any listing or product, the ability of a Seller to sell or a buyer to pay, or that any transaction will be completed. Nothing in these Terms excludes or limits any liability that we have towards you under mandatory applicable law (for example, where consumer-protection or product-safety law makes an online marketplace responsible).

2. Eligibility and Your Account

To use the Platform and place orders you must be at least the age of majority in your country and state/province of residence and able to enter into a binding contract. If you use the Platform on behalf of a business, you represent that you are authorised to bind that business.

You may need to register an account. You agree to provide accurate, current and complete information, to keep it up to date, and to keep your login credentials confidential. You are responsible for all activity under your account. Notify us promptly at customer@autovado.com of any unauthorised use. We may refuse, suspend, or terminate accounts as described in Section 15.

3. Orders and Formation of the Sale Contract

When you place an order and complete payment, a contract of sale is formed between you and the relevant Seller for the products in your order, on these Terms and the applicable listing terms. We will confirm your order by email or in-app notice. Auto Vado collects your payment as the Seller's payment-collection agent (see Section 4).

We (acting for the Seller) or the Seller may cancel all or part of an order, and will refund you in full for any cancelled items within appropriate time limit, only where:

(a) the product is unavailable or out of stock;

(b) the product's price, description, or another key detail was affected by an obvious or manifest error;

(c) your payment is not authorised or completed, or is later reversed;

(d) we reasonably suspect fraud, abuse, or a breach of these Terms;

(e) we cannot lawfully or feasibly deliver to your address (for example, shipping, export/import, or sanctions restrictions); or

(f) cancellation is required to comply with applicable law or a request from a competent authority.

Where we cancel after you have paid, we will refund the amount paid for the cancelled items to your original payment method within the same day. Cancellation on these grounds does not affect your statutory rights as a consumer.

Prices are generally shown in USD, EUR or official currency (legal tender) of your country or region of location if available; unless stated otherwise they exclude taxes, duties, and shipping, which are shown separately at checkout before you confirm. We may limit order quantities and refuse or cancel orders that appear to be placed by resellers or that indicate abuse.

4. Payments, Currency and Collection

Sellers authorise Auto Vado to collect payments from buyers on their behalf. When you pay for an order, you pay Auto Vado (or its designated payment processor) acting as the Seller’s limited authorised payment-collection agent. Your payment obligation to the Seller is discharged when you pay us; we then settle the proceeds to the Seller under our separate arrangements with the Seller.

You authorise us to charge your chosen payment method for the full order amount, including product price, taxes, duties (where applicable), and shipping. All payments are subject to validation and authorisation by your card issuer or payment provider; if authorisation is refused, your order will not be accepted. You confirm that the payment details you provide are valid and that you are authorised to use the payment method.

Where prices are displayed or charged in a currency other than your local currency, currency conversion, and any related fees, may be applied by your payment provider and are outside our control. Refunds are issued to the original payment method in the original transaction currency where reasonably practicable.

If you believe a charge is incorrect, contact us first at customer@autovado.com so we can help resolve it before you raise a chargeback. We (and Sellers) reserve the right to recover amounts wrongly refunded or charged back where an order was validly fulfilled.

5. Taxes

5.1 United States — Sales and Use Tax

Where required by the marketplace-facilitator laws of a U.S. state or locality, Auto Vado calculates, collects, and remits applicable sales/use tax on taxable orders based on the shipping (delivery) address. Any such tax is shown separately at checkout and is collected by us and remitted to the relevant authority; it does not pass through the Seller’s account. Tax rates and taxability are determined by the applicable jurisdiction and may change.

5.2 European Union and United Kingdom — VAT

Where required by law of European Union and United Kingdom, VAT is charged on your order and shown at checkout. Auto Vado collect the VAT shown at checkout and account for it to the relevant authority. The VAT treatment applicable to your order is reflected at checkout.

6. Product Listings, Fitment and Compatibility

Automotive parts are often specific to a vehicle's year, make, model, engine, and trim, or to an original-equipment (OE) part number. To help you find the right part, listings and our search tools may let you look up parts in several ways — for example by vehicle (year/make/model, or by Vehicle Identification Number (VIN)), by OE number, by OEM part number, or by a replacement/interchange part number — and may include fitment or compatibility information for specific vehicles.

Fitment and compatibility information is provided for general reference only and may be incomplete or inaccurate. It is your responsibility to confirm that a part is correct and suitable for your specific vehicle and intended use before purchasing and before installation — for example by checking the OE number, the vehicle manufacturer’s specifications, or with a qualified professional. Listings marked “universal” or “non-vehicle-specific” may require modification or additional parts to fit.

Product images, colors, and descriptions are provided by Sellers and are illustrative; actual products may vary. To the extent permitted by law and without limiting your statutory rights, we are not responsible for a Seller’s fitment data or listing content. Ordering the wrong part where correct fitment information was available may affect return eligibility as described in our Return & Refund Policy.

7. Product Compliance and Prohibited Items

Sellers are responsible for ensuring that the products they list comply with all laws and standards applicable in the destination market. Products offered on the Platform must not include, and you must not seek to import or use in breach of law, items such as:

• Emissions-defeat and non-compliant parts: devices or parts that defeat, bypass, or render inoperative vehicle emissions controls, or that are otherwise illegal to sell or install under U.S. federal or state law (e.g., EPA/Clean Air Act, California/CARB rules) or EU/national law.
• Airbags and airbag components (restricted): airbags, airbag modules, and inflators/initiators may only be listed if they are new, genuine, and compliant with the safety standards of the destination market, and are correctly classified, packaged, and shipped as dangerous goods. Used, salvaged, reconditioned, counterfeit, non-deploying, or non-compliant airbags, and any airbag misrepresented as compliant, are prohibited.
• Non-conforming safety-critical parts: parts that must meet mandatory safety standards (e.g., U.S. FMVSS/DOT for lighting, brakes, glazing, restraints; EU/UNECE type-approval; CE requirements) but do not.
• Improperly shipped dangerous goods: lithium and other batteries, pyrotechnic components, pressurised or aerosol items, fuels, oils and chemicals, and similar hazardous goods that are not packaged, labelled, and shipped in compliance with applicable dangerous-goods rules.

Certain products sold into California may require a Proposition 65 warning; where applicable, the warning is the Seller’s responsibility and should appear on the listing or packaging. We may remove listings, cancel orders, and take enforcement action where we believe a product is non-compliant, unsafe, illegal, or counterfeit. This does not make us responsible for verifying every product’s compliance.

8. Brands, Intellectual Property and Infringement Notices

Sellers must have the right to sell the products they list and to use any brand names, logos, trademarks, images, and other content in their listings. Genuine branded parts may only be listed with valid authorisation or proof of rights; otherwise products must be listed as unbranded or under the Seller’s own registered brand. Counterfeit, misdescribed, or “brand-passing” listings are prohibited.

All Platform content that we or our licensors own — including the Auto Vado name, logo, software, page design, and compilation of content — is protected by intellectual-property laws and may not be copied, reproduced, or exploited except as expressly permitted. Seller- and user-supplied content remains the responsibility of the party that supplied it.

If you believe content on the Platform infringes your rights, contact us at protection@autovado.com with details of the content and your claim. We will review reports and may remove infringing content and suspend or close accounts that repeatedly infringe.

9. Shipping and Delivery

Delivery times shown are estimates only and depend on the fulfilment method (direct shipping from the Seller’s country, consolidated parcels, or dispatch from a local overseas warehouse), the destination, and customs clearance. We and Sellers will make reasonable efforts to meet estimates but, except as required by mandatory law, are not liable for delays caused by factors outside reasonable control.

Risk of loss and title to products pass in accordance with the applicable Seller’s terms and mandatory law of your country. For consumers, risk generally passes to you when you (or someone you nominate) take physical possession of the goods. You should inspect deliveries on receipt and report damage, shortage, or wrong items as described in our Return & Refund Policy.

10. Returns, Refunds and Cancellation

Your rights are governed by our Return & Refund Policy, together with any mandatory rights you have under the law of your country. Key points:

• EU/EEA right of withdrawal: if you are a consumer in the EU/EEA, you generally have the right to withdraw from a distance purchase within 14 days without giving a reason, subject to legal exceptions (e.g., certain custom-made or sealed goods). Where this right applies, it is in addition to — and not limited by — any Seller or Platform return window.
• Platform minimum return window: Regardless of what a seller states on its listing, the Platform provides an in-app option to request a refund within the timeframes below. Submitting a request does not guarantee that a refund will be granted, except where it is auto-approved below or where you are exercising a statutory right (such as the EU/EEA 14-day right of withdrawal, which is not subject to this review):
• Before dispatch: if you request a refund before your order has been dispatched, the request is approved automatically, without seller or Platform review, and your refund is processed.
• After dispatch: you may submit a refund request where, at the time of your request, it is both within 90 days after dispatch and within 30 days after delivery. Such requests are subject to Platform review, and a refund is processed if your request is approved.
• Resolution methods: depending on the issue, resolution may take the form of a full refund, a replacement/exchange, or an agreed partial refund (a discount to keep the item). “Return-to-repair” is generally not offered for automotive parts unless otherwise agreed upon with the Seller.
• Evidence and process: we may ask for photos, videos and/or a short description to support a return or claim. Who pays return shipping, and the condition in which items must be returned, are set out in the Return & Refund Policy.

Nothing in our Return & Refund Policy reduces the mandatory refund, repair, or replacement rights you have as a consumer under the law of your country.

11. Warranties and Statutory Guarantees

Sellers may offer a commercial warranty on their products (for example 2 years). Any such warranty is offered by the Seller, and its scope and duration are stated on the listing. A commercial warranty is in addition to, and does not replace or reduce, the statutory rights and guarantees you have under the law of your country.

EU/EEA consumers: you benefit from a mandatory legal guarantee that goods conform to the contract, for a minimum period of two years from delivery under EU law (longer in some Member States). This guarantee cannot be excluded, and a Seller may not offer “no warranty” so as to fall below this mandatory minimum for consumer sales into the EU/EEA.

U.S. buyers: where a written warranty is offered, it is subject to applicable federal and state law (including the Magnuson–Moss Warranty Act). Any implied warranties are provided to the extent required by, and may be limited or disclaimed only as permitted by, applicable state law.

12. Reviews, User Content and Community Features

The Platform may offer community features such as product reviews and ratings, seller feedback, questions and answers, photos, and other user submissions (“Community Features”). Your use of Community Features is subject to these Terms and our Community Guidelines.

You are solely responsible for content you submit and must ensure it is accurate, lawful, and does not infringe any third party’s rights or contain unlawful, misleading, abusive, or malicious material. You must not impersonate others or use a false identity. By submitting content, you grant us a worldwide, non-exclusive, royalty-free licence to host, use, reproduce, adapt, publish, translate, and display that content in connection with operating and promoting the Services, to the extent permitted by law and our Privacy Policy.

We are not obliged to monitor content but may, to the extent permitted by law, review, refuse, remove, restrict, label, or demote content, and limit access to Community Features, that we consider unlawful, fraudulent, or in breach of our Community Guidelines, these Terms, or applicable law.

13. Prohibited Conduct, Risk Controls and Enforcement

When using the Platform, you must not:

• breach any applicable law or regulation, or third-party rights;
• provide false, misleading, or fraudulent information, or use another person’s payment or identity details;
• engage in return, refund, or chargeback abuse, or a pattern of unjustified claims;
• upload malware, or attempt to interfere with, scrape, overload, reverse-engineer, or circumvent the security of the Services;
• harvest other users’ personal data, or use the Services to harass, defame, or discriminate against others;
• resell, or use the Services for an unlawful, infringing, or unauthorised purpose.

To protect buyers, Sellers, and the integrity of the marketplace, we may operate risk-control measures. Where a buyer’s conduct indicates abuse (for example, an abnormally high or unjustified return or chargeback rate), we may, to the extent permitted by law, flag the account, limit certain features, decline orders, or suspend or close the account. Sellers may be permitted to decline transactions with buyers who have engaged in demonstrable abuse, subject to our policies and applicable anti-discrimination and consumer-protection law.

14. Disclaimers and Limitation of Liability

The Platform is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim implied warranties relating to the Platform (such as availability, uninterrupted or error-free operation, and security). This does not affect any mandatory warranty or guarantee that applies to products, which is the Seller’s responsibility, or your statutory consumer rights.

To the fullest extent permitted by law, Auto Vado Holding Limited and its affiliates, officers, employees, and service providers are not liable for indirect, incidental, special, punitive, or consequential losses, or for lost profits, revenue, data, or goodwill, arising out of or relating to your use of the Services or any product purchased through them. Where we are found liable, and except where a higher amount is required by mandatory law, our total aggregate liability to you for any claim relating to a transaction is limited to the amount you paid for the product(s) giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, under mandatory product-liability law for defective products, or for any breach of mandatory consumer rights. Some jurisdictions do not allow certain exclusions or limitations, in which case the above applies only to the extent permitted there.

15. Indemnity, Suspension and Termination

To the extent permitted by law, you agree to indemnify and hold harmless Auto Vado Holding Limited and its affiliates from third-party claims and reasonable costs arising out of your breach of these Terms or of applicable law, or your infringement of a third party’s rights. This does not apply to the extent a claim results from our own wrongdoing or where such indemnity is not permitted for consumers under applicable law.

You may stop using the Services at any time. We may suspend or terminate your access, or decline to provide the Services, if you materially or repeatedly breach these Terms, where required by law, or where necessary to protect the Platform, its users, or third parties. Provisions that by their nature should survive termination (including payment obligations, disclaimers, limitations of liability, indemnity, and dispute-resolution terms) will survive.

16. Governing Law and Dispute Resolution

This Section is structured by your place of residence, because mandatory consumer-protection rules differ. Nothing here deprives you of the protection of the mandatory laws of your country of residence.

16.1 Buyers resident in the EU/EEA

These Terms are governed by French law. However, as a consumer you also benefit from the mandatory provisions of the law of your country of habitual residence, and you may bring proceedings in, and be sued only in, the courts of your country of residence. We do not require EU/EEA consumers to arbitrate. If you have a complaint, please contact us first at customer@autovado.com. If it is not resolved, you may be able to use an alternative dispute-resolution (ADR) body in your Member State; the European Commission maintains a list of national consumer dispute-resolution bodies.

16.2 Buyers resident in the United Kingdom

These Terms are governed by the law of England and Wales, and the courts of your part of the United Kingdom have jurisdiction. Your mandatory rights as a UK consumer are unaffected. We do not require UK consumers to arbitrate.

16.3 Buyers resident in the United States

Please read this Section carefully — it affects how disputes are resolved.

(a) Governing law. These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules, and by the Federal Arbitration Act as to arbitration. However, any claim for personal injury or physical property damage caused by a product purchased through the Services is governed by the law of the state where the injury or damage occurred.

(b) Informal resolution first. Before starting arbitration, you must send a written Notice of Dispute to customer@autovado.com describing the dispute and the relief sought. The parties will attempt to resolve it in good faith for sixty (60) days. This step is a condition to commencing arbitration.

(c) Arbitration. Any dispute not resolved under (b) will be settled by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, before a single arbitrator, seated in New York, New York, in English. Either party may instead bring a qualifying individual claim in small claims court, or seek injunctive relief in court to protect intellectual property rights.

(d) Class action waiver. CLAIMS MAY BE BROUGHT ONLY ON AN INDIVIDUAL BASIS, AND NOT AS PART OF ANY CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING. If this waiver is held unenforceable as to a particular claim, that claim will proceed in court and the rest will remain in arbitration.

(e) Mass arbitration. If twenty-five (25) or more substantially similar demands are filed against Auto Vado Holding Limited within six (6) months by or with the assistance of the same or coordinated counsel, they will be administered in batches of up to 25, then 100, then 500, each batch before a single arbitrator. Fees for demands not yet batched are not due, and limitation periods are tolled, until batching.

(f) Costs. Auto Vado Holding Limited will pay JAMS filing, administrative and arbitrator fees for any individual arbitration brought in good faith. Each party bears its own legal fees unless the arbitrator decides otherwise.

(g) Opt-out. You may opt out of arbitration and the class action waiver by written notice to protection@autovado.com within thirty (30) days of first accepting these Terms. If you opt out, disputes will be heard in the state or federal courts in New York County, New York.

17. General

Changes to these Terms. We may update these Terms and incorporated policies from time to time. Material changes will be notified by posting the updated Terms with a new “last updated” date and, where required by law or where changes materially affect your rights, by additional notice. Changes do not apply retroactively to orders already placed. Your continued use after the effective date constitutes acceptance, to the extent permitted by law.

Third-party links and tools. The Services may link to or provide access to third-party sites, tools, or content that we do not control and are not responsible for; your use of them is at your own risk and subject to their terms.

Other terms. If any provision is held unenforceable, the remaining provisions continue in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. These Terms, together with the incorporated policies, are the entire agreement between you and us regarding your use of the Platform, and do not create any agency, partnership, or employment relationship. We are not liable for failure or delay caused by events beyond our reasonable control.

Language. These Terms are provided in English, which is the governing language of the agreement. Any translation is for convenience only.

Electronic communications. You consent to receive communications from us electronically (e.g., email or messages within the Services), and you agree that electronic communications satisfy any legal requirement that communications be in writing, except where mandatory law requires otherwise.

Company Info.

Company Name: Auto Vado Holding Limited

Registration Number: 79817373

Company Address: Unit 1003, 10/F., Tower 2, Silvercord, 30 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong

(this is not a returning address)